| 1. |
Call TPLÂ Communications Customer Service at (800) 447-6937 |
| |
We're standing by to answer all your questions Monday through Friday from 7:00 a.m. to 5:00 p.m. (PST). |
| 2. |
Ask Customer Service for an RMA Number |
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Please have the following information available when you call:
- Technician's contact name and phone number
- Model number
- Serial number
- Operating Frequency
- Nature of the problem (Please be specific)
- Date Purchased
|
| 3. |
Send in Your Unit: |
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Please write your RMA number on the box and include all necessary paperwork with the following information: |
| |
- Company name and your return shipping address (No P.O. Boxes)
- Technician's contact name and phone number
- A technical description of the problem
- Please pack your unit to protect it from damage during shipping, and insure it for its replacement value
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| 4. |
Ship To: |
| |
3825 Foothill Blvd.
La Crescenta, CA 91214
Attention: RMA Department |
| The Fine Print (you knew it was coming) |
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- TPL Communications does not cover the shipping cost to ship an RMA to us.
- We recommend using a traceable shipping method (Federal Express, UPS, DHL, etc.) TPL Communications is not responsible for any lost or damaged items during shipment to the service center.
- The warranty on your repaired amplifier is 90 days and is limited to cover the original repair only.
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