FAQ
Q How do I return my amplifier? 
A For Return Material Authorizations (RMA) instructions, please click here
Q How can I buy TPL products?
A TPL products are sold by authorized distributors. Please click here for authorized distributors and their contact information
Q Where are you located and what are your hours of operation?
A TPL is located in Los Angeles, California. Our regular business hours are 7am to 5pm, Monday through Friday, Pacific Time.
Q  I need a DC Connector wiring diagram for my mobile amplifier – how can I get that?
A Click here for the DC Connector wiring for mobile amplifiers
Q I need duty cycle, relay, power specs and other technical information so that I can decide which amplifier will work for your requirements – where can I get that information?
A Please click here for information that will help you decide which series and model of amplifier will be appropriate for your requirements
Q What is the warranty on my TPL amplifier?
A


Standard Warranty
New Product Warranty

All TPL Communications products are guaranteed to meet or exceed published performance specifications and warrants that each product is free from defects in material and workmanship.

All warranty repairs must be performed at the TPL Communications factory in Los Angeles, California or an authorized TPL Communications service center.  Any unauthorized repairs attempted by the customer, alteration or modification of the equipment, damage by external sources, or removal or alteration of the serial number label or date code, will void the warranty. Warranty does not apply to any product which has been subject to misuse, neglect, accident, improper installation or used in violation of instructions furnished by TPL, nor does it extend to units which have been repaired or altered outside our service department, or where the serial number has been removed, defaced or changed.  Specifically excluded from this warranty are batteries, fuses, lamps, and damage caused by lightning, power surges, or mechanical abuse.

If found to be defective within period specified below, the factory, at its discretion, will either repair or replace the unit at no cost.  All warranty returns must be shipped prepaid by the customer to the factory, the factory will pay standard shipping charges back to the customer.

Amplifiers returned to the factory for repair and found to meet factory specifications will be subject to an evaluation fee.

ALL TPL AMPLIFIERS SOLD AFTER JANUARY 1, 2013 CARRY A THREE-YEAR WARRANTY.

Warranty on Repaired Items

Warranty period on previously repaired amplifiers is 90 days and is limited to cover the original repair only. 

The customer is responsible for shipping charges to and from the factory.

Amplifiers returned to the factory for repair and found to meet factory specifications will be subject to an evaluation fee. 

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